City Union Bank
Advances reported on a gross basis
- Assets
- ₹98,389 Cr
- Deposits
- ₹79,342 Cr
- Advances
- ₹67,645 Cr
- Business
- ₹1,46,988 Cr
- Net Profit
- ₹382.6 Cr
Digital & payments
Digital transaction share — peer comparison
Digital & payments detail
- Mobile app
- New all-in-one mobile banking app; 50+ services; UPI; beneficiary management; split payments
- Technology pillars
- API banking; digital lending; digital insurance; payments; digital channels; merchant/collections; AI/ML; connected banking
Technology adoption
Technology adoption framework
Digital initiatives
- Digital banking
All-in-one mobile banking app with 50+ services
UPI, beneficiary management, split payments
- Technology / payments
API banking, digital lending, digital channels, merchant/collections, connected banking, AI/ML
Technology adoption pillars
- Digital Transformation
Digitalize the Loan Origination System (LOS).
- Retail Liability Franchise
Maintain a purely retail liability franchise with no reliance on corporate bulk deposits.
- Digital Banking
Launched a comprehensive suite of new digital products including UPI Reserve Pay, CUB SalarySe, and Banking as a Payment Aggregator (BAPA) services.
15+ new product and technology initiatives across five categories
- Technology Excellence
Achieved significant industry recognition for technology adoption, specifically in AI & ML, digital financial inclusion, and risk management.
winning IBA Technology Awards across 6 categories
- Digital Banking
Development of a comprehensive API Banking ecosystem to facilitate digital offerings in lending, account opening, payments, and insurance through multiple fintech partnerships.
API BANKING centered ecosystem showing partners like NSDL, Karix, and Perfios
- Technology Excellence
Strategic adoption of advanced technologies including Artificial Intelligence (AI) and Machine Learning (ML) to enhance digital sales and risk management operations.
winning IBA Technology Awards across 6 categories including Best AI & ML Adoption
- Digital Transformation
Modernizing credit assessment through a digitalized Loan Origination System (LOS) and the introduction of a digital lending process.
LOS is digitalized
- Digital Banking
Implementation of a digital roadmap focused on customer-centric innovation, product expansion, and technology-led automation to improve banking convenience.
- Digital Products
Introduction of new credit and savings offerings such as CUB SalarySe for salaried professionals and CUB Depend, a deposit-backed credit limit product.
- Digital Banking
Focus on a digital roadmap for customer-centric innovation and technology-led automation, including Banking as a Payment Aggregator (BAPA) for merchant solutions.
Pay-IN and Pay Out Merchant Solutions
- AI and Automation
Deployment of AI Conversational BOTs for 24x7 support and a Digital Lending Platform for end-to-end loan lifecycle automation.
Best Use of AI in a Consumer / Customer Service Application
- Digital Transformation
Full digitalization of the Loan Origination System (LOS) and the introduction of specialized digital lending processes.
LOS is digitalized
- Retail Liability Franchise
Focusing on a granular, purely retail liability franchise with no reliance on Certificates of Deposit or corporate bulk deposits.
No Certificate of Deposit
- Digital Banking
Launch of several new digital initiatives including CUB DESIRE, UPI Circle/HELP, and the National Common Mobility Card (NCMC).
- Digital Transformation
Adoption of automation technologies including Voice Biometric Authentication, AI/Conversational BOTs, and Data Analytics.
- Digital Banking
Launch of CUB Depend, a fully digital and secured Credit Line on UPI backed by Fixed Deposits.
- Digital Banking
Enhanced UPI features including UPI Circle for IoT device transactions, UPI Multi Signatory for joint account authorizations, and UPI Reserve Pay for credit limit management.
- Digital Security
Implementation of Biometric (Fingerprint) and Aadhaar-based Face Authentication for secure UPI transaction processing.
- Digital Transformation
Expanding API Banking through strategic partnerships for digital lending, customer onboarding, and automated payments.
- Retail Lending
Extended Loan Against Securities and Mutual Funds features specifically to attract and serve New-To-Bank customers.
- Digital Banking
Modernizing the lending lifecycle through the introduction of a Digital Lending Process and digitalization of the Loan Origination System (LOS).
LOS is digitalized
- Retail Liability Franchise
Focusing on a granular retail deposit base with zero reliance on Certificates of Deposit or corporate bulk deposits to maintain a stable liability profile.
No Certificate of Deposit
- Digital Transformation
Launching new digital offerings including Loan Against Securities, UPI Circle, UPI Lite, and facilitating Credit Card and Credit Line services on UPI platforms.
- Retail Products
Establishment of co-branded credit card partnerships with IPL teams Chennai Super Kings (CSK) and Sunrisers Hyderabad (SRH), offering exclusive fan benefits and merchandise.
- Digital Banking
The bank has focused on digital transformation and lending capabilities, receiving recognition for data maturity and digital enablement.
Digital Lending Bank of the Year