Ratnakar Bank Limited

Digital & payments

Digital initiatives

• ESG / Sustainable Finance & Financial Inclusion

  Strong micro banking portfolio aimed at hitherto unbanked women.

• ESG / Sustainable Finance & Financial Inclusion

  Financial literacy activities to empower women with financial knowledge.

• ESG / Sustainable Finance & Financial Inclusion

  Funding Sustainable Agricultural Practices and Business.

• Digital Payments / Strategic Partnerships

  Onboarded Airpay, enhancing e-com acquiring and transaction scale.

• Digital Payments / Strategic Partnerships

  Expanded UPI partnerships with Open Financials, GVP infotech and MobiKwik, strengthening digital payments reach.

• Digital Payments / Strategic Partnerships

  Established partnerships with Comera Pay and Ark Ventures for RDA-based remittances, creating a scalable transactions and fee-income opportunity for the Bank.

• Digital Payments / Strategic Partnerships

  Onboarded NIYO in GIFT City to offer USD e-wallet solutions for Indian students, expanding the Bank's international banking proposition.

• Digital Payments / Strategic Partnerships

  Enabled Fx settlements services for NIUM, positioning the Bank as a strategic settlement partner in the Cross-Border ecosystem.

• Digital Payments / Strategic Partnerships

  Onboarded 4 new eNACH mandates, strengthening automated repayments and improving collection efficiency for lending partners.

• Digital Payments / Product and Feature Enhancements

  Live as Sponsor Bank for ABPS services, to process DBT payments on behalf of Central & State Govt. Departments.

• Digital Payments / Product and Feature Enhancements

  Enabled Multi – Currency settlements allowing merchants to receive settlements directly in non - INR currencies.

• Digital Payments / Product and Feature Enhancements

  Enabled non-funded Bene Validation API.

• Digital Payments / Product and Feature Enhancements

  Enabled Transaction limiting for collection volume and value.

• Digital Payments / Product and Feature Enhancements

  Additional layer of validation (Maker Checker API) added for Open Banking transaction through CIB.

• Digital Payments / Product and Feature Enhancements

  Received RBI approval for “Salary Payouts” under RDA Cross-Border.

• Digital Payments / Product and Feature Enhancements

  Enabled facility for SEBI intermediary for collecting UPI payments by issuing @Valid handle as per SEBI guidelines.

• Digital Banking / Retail Customer Interface

  Enablement of OTP on Email for all customers for all transactions - RIB & MyBank.

• Digital Banking / Retail Customer Interface

  Screening of suspect mobile numbers while doing IMPS Quick Pay using mobile number - MyBank & RIB.

• Digital Banking / Retail Customer Interface

  Enablement of digital freeze in CASA for suspect accounts – MyBank & RIB.

• Digital Banking / Retail Customer Interface

  UKYC & CKYC Implementation in BYOD & DIY journeys.

• Digital Banking / Retail Customer Interface

  O-block (suspicious transactions) removal through WhatsApp Banking.

• Digital Banking / Retail Customer Interface

  Form 121 Submission Journey on WhatsApp Banking.

• Digital Banking / Other Businesses

  New Digital Collection Journey for Loan Against Securities for collection of short fall amount via R-Collect.

• Digital Banking / Other Businesses

  New Biller onboarded for Retail Asset and Agri loans on Bharat Connect (BBPS) Platform for Digital Collections.

• Digital Banking / Other Businesses

  New Digital Payment journey for Credit Cards Collections on WhatsApp Banking via R-Collect.

• Digital Banking / Other Businesses

  R-Collect Digital Payment journey integration in RazorPay payment option on RBL Bank Website.

• Digital Banking / Corporate Customers

  Enablement of Internal Fund Transfer for Gift City customer - CIB.

• Digital Banking / Corporate Customers

  Launch of bulk tax transaction & Dashboard - BizBank.

• Technology / Innovation

  Confirmation Service API – Reinventing transaction integrity and merchant security.

• Technology / Innovation

  KAVACH - AI-powered fraud detection driving smarter risk management.

• Technology / Innovation

  RInsights - Empowering data-driven decision-making at scale.

• Tech & Digital

  Uniquely placed with cutting edge capabilities across remittances, merchant acq, UPI, LRS

• Digital Banking

  Expansion of merchant acquiring value through partnerships with active payment aggregators and product enhancements such as the launch of the Soundbox solution.

  ~30% YoY increase in merchant acquiring value of transactions

• Digital Transformation

  Integration of digital onboarding and collection tools like e-sign/e-stamp platforms and the Payer Bank Account Validation (TPV) for UPI collections.

  90% of files processed through e-Sign and e-Stamp

• Secured Retail Asset Focus

  Strategically growing the secured retail portfolio while optimizing liquidity by reducing Inter-Bank Participation Certificates (IBPC).

  Secured retail advances grew 24% YoY and 1% QoQ as the Bank reduced IBPC outstanding from Rs. 4,500 crore to Rs.1,500 crore

• Digital Banking

  Increasing digital onboarding channels to drive savings accounts and term deposits registration.

  >80% of SA accounts & ~65% of new Term Deposits are opened digitally in Q3 FY26

• ESG & Sustainability

  Adopting policy stipulations for managing the bank's E&S footprint, defining climate risk thresholds to contain exposure to high-carbon emitting industries, and targeting carbon neutrality in own operations by adopting a Coal Policy to cap thermal power generation financing by FY 2034.

  overall women representation in the bank is at 26% as on 31st December 2025 with a target to reach 30% by 2027

• Digital DIY Journeys

  Enabling digital and DIY journeys across liability and asset portfolios, WhatsApp banking, and making GIFT City journeys (such as FD Booking and outward remittance) live on Retail Internet Banking.

  ~6.4K Loan applications sourced using Account aggregator (AA) support in Q3

• Open Banking & Payments Architecture

  Deploying Payments Architecture 2.0 with Open Banking as the fulcrum to deliver payment products and services across B2B and B2B2C segments via embedded services and integrated API solutions.

• Digital Channel Enhancements

  Expanding capabilities across digital channels, including launching Bizbank 2.0, enabling MP State Tax Payment, integrating Digi-Locker & LRS, and driving digital collections through R-Collect.

  89% of MF SIPs initiated through digital platform and 88% of RD booked via digital channel

• Digital Cards

  Launched the Primario Multi-Wallet Card, an NCMC enabled prepaid card with expense management solutions customizable for corporate needs, tax-saving benefits, and analytical features.

• Digital Account Opening

  Digitizing the customer acquisition process for Savings Accounts and Term Deposits.

  ~80% of SA accounts & ~65% of new Term Deposits are opened digitally in Q2 FY26

• Digital Wholesale Banking

  Providing digitally powered banking solutions to state governments and co-operative banks, alongside building digital capabilities in remittances, merchant acquisition, UPI, and LRS.

• Digital Banking

  Launched four new UPI features at the Global Fintech Festival 2025, including OS-native Biometric Authentication, IoT Payments, UIDAI Face Authentication for UPI PIN Reset, and an SLM Chatbot.

  launched 4 new UPI features

• Digital Banking

  Launched the RBL Bank Humsafar Prepaid Card, integrated with National Common Mobility Card (NCMC) capabilities to enable transit and retail payments through a single card.

• Digital Banking

  Introduced a feature on transit prepaid cards allowing customers to instantly top up cards by scanning a personalized QR code printed on the back of the card.

  RBL Bank is the 1st private sector bank to launch

• Digital Banking

  Implemented a simplified IMPS transaction process on Retail Internet Banking enabling direct payments to mobile numbers with a beneficiary name fetch feature.

  Live on RIB

• Digital Banking

  Migrated the backend database for DIY journeys in-house from Google Cloud Platform to Oracle, and integrated with the Unified Lending Interface (ULI) for Digital Land Records Services.

• Brand Campaign

  Partnered with World Chess Champion D. Gukesh to generate commercial value and boost brand visibility and perception through strategic campaigns.

  delivered 45M+ impressions

• Digital Transformation

  Received recognition for the Best Digital Transformation in Tractor Finance at the ITOTY Awards 2025, winning the award for the second consecutive year.