Federal Bank

Digital & payments

Digital & payments detail

Digital transaction share

94.46%

Retail + Corporate

Jun-26· Page 24

Mobile banking transaction count

168 lakh

Mobile banking

Q1 FY27· Page 26

Corporate digital volume

₹72K Cr/month

Corporate digital channels

Jun-26· Page 24

Digital infrastructure

790 APIs; 392 RPA processes

Digitization as a multiplier

Jun-26· Page 24

Digital initiatives

EPFO on FedNet; Bharatkosh via Net Banking/UPI/cards; programmable e-Rupee; FedWealth; Feddy/FASTag; unified account opening

Major initiatives

Q1 FY27· Page 25

Digital initiatives

• Payments / government

  EPFO on FedNet; Bharatkosh via Net Banking, UPI and cards

  Government payment capability expansion

• Digital currency

  Programmable e-Rupee capabilities live

  Rule-based payment use cases

• Wealth / digital

  FedWealth on FedMobile, FedNet and RM Portal

  In-house investment channel

• AI / customer service

  Feddy digital assistant; 12 lakh+ queries in quarter

  12% QoQ increase in queries

• ESG: Sustainable Energy

  The bank is committed to sourcing sustainable energy.

  530 KWp

• Current Account Onboarding

  Launched a DIY, fully paperless digital platform for current account onboarding (Federal 24 7) enabling individuals and sole proprietors to open accounts end-to-end without branch intervention.

• Digital Banking

  Launched end-to-end NPS capabilities and fully digital NRO account opening on FedMobile.

• Wholesale Digital Banking

  Rolled out Direct Tax & GST payment functionality on FedOne for MSME/Corporate customers.

  11,000+ Corporate / MSME customers

• Corporate Payments

  Rolled out FedOne Payments, a digital-first payments solution designed to simplify and streamline corporate transaction journeys.

• Digital Assistant

  Deployed digital assistant Feddy to handle customer queries across multiple channels.

  Feddy handled approximately 11 lakh customer queries during the quarter, marking a 14% quarter-on-quarter increase.

• Digital Payments

  Enabled bill payments on CBDC across key utility categories via Bharat Connect, expanding CBDC use beyond P2P and merchant transactions.

• CBDC Payments

  Enabled bill payments on CBDC across key utility categories via Bharat Connect, expanding CBDC use beyond P2P and merchant transactions.

• Strategic Capital Raising

  Secured a strategic minority investment from Blackstone through the issuance of convertible warrants to strengthen the bank's capital base.

  ₹ 6,197 Cr investment via warrants

• Digital Banking

  Developed the FedOne platform to provide innovative solutions, receiving award recognition.

  Federal Bank wins 'Best in Class' Award for FedOne at the Global Fintech Innovation Awards (GFIA) 2025

• Digital Partnerships

  Building collaborative partnerships across liabilities, credit cards, savings franchises, and personal loans with FinTech players like Fi, Jupiter, INDmoney, and Paytm.

  68% Business Share in FY'26 for co-branded credit cards

• Digital Banking

  Driving digital transaction adoption and automation through the Feddy digital assistant, FedMobile app, and RPA processes.

  92.57% Transactions Serviced Digitally (Retail + Corporate)

• Digital Payments

  Launching 'Banking Connect', an interoperable Net & Mobile Banking (IBMB) solution that standardizes net banking flows across banks and merchants.

• Digital Payments

  Launched 'Banking Connect', an Interoperable Net & Mobile Banking (IBMB) solution that revolutionizes traditional net banking by making it seamless, secure, and standardized across banks and merchants.

• Digital Cards and Lending

  Driving credit and debit card penetration, usage, and digital lending, maintaining a focus on growing market share in card spends.

  Rank 9 in credit card spends (1.35% market share) and Rank 4 in debit card spends (7% market share) as of Aug'25

• Digital Banking / Innovation

  Federal Bank received the Best AI/ML in Cloud Operations award at the Data Centre and Cloud Innovation Summit 2025.

  Best AI/ML in Cloud Operations award

• Digital Assistant & Automation

  Implementing conversational AI and automated process workflows to handle high-volume customer queries and services.

  Approx 9 Lakh queries answered by Feddy in this quarter

• Digital Platform Upgrades

  Launching upgraded mobile and corporate digital applications (FedMobile v7.1 and FedCorp v3.0) and facilitating end-to-end journeys through alternative channels.

  Availing life cover offers a 10bps reduction in loan interest rate within WhatsApp Hub

• Digital Banking

  Release of FedMobile v7.1 with key updates including KYC updation, RuPay credit card Scan & Pay, and dynamic QR for UPI collect.

• Corporate Digital Products

  Launch of FedCorp v3.0 featuring a fresh UI, enabled UPI payments, simplified IMPS, and Android SIM binding.

• Digital Lending

  Enabling Personal Loans via WhatsApp Hub with end-to-end journey support and life insurance integration offering interest rate discounts.

  10bps reduction in loan interest rate